Refund policy
Refund Policy
At Arcanus, we take pride in the quality of our products and carefully inspect each item before shipping. Due to the unique nature of our brand and commitment to sustainability, we do not accept refunds or returns except in cases of visible defects.
Defective Items
If you receive an item with a visible defect, we are happy to assist you. To request a refund for a defective item, please follow these steps:
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Document the Defect: Take clear photos of the defect, ensuring it is visible and well-lit.
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Contact Us: Email the photos and a brief description of the issue to arcanusclothing@gmail.com within 7 days of receiving your order.
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Review Process: Our team will review your request and respond within [e.g., 3 business days]. If the defect is verified, we will issue a refund or offer a replacement, based on availability.
Important Notes
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Refunds are only applicable to items with visible manufacturing defects.
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We do not accept refunds or returns for reasons such as sizing issues, change of mind, or general wear and tear.
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Items must be unworn and unwashed when submitting a defect claim.
For any additional questions, please contact us at arcanusclothing@gmail.com.
Thank you for understanding and supporting Arcanus, where mystery and quality meet.