Privacy policy

Privacy Policy

Last updated: Novemeber 7, 2025

This Privacy Policy describes how Arcanus Clothing (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from arcanusclothing.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

 

 

Additional Best Practices for Mobile SMS Marketing

SMS Abandoned Cart Reminders

We may use your phone number to send SMS messages regarding items you have left in your cart. These messages are intended to assist you in completing your purchase and may include discounts or other promotional information. You can opt out of receiving these messages by replying STOP to any SMS or contacting us directly.

Third-Party Data Sharing

We may share personal information with third-party service providers to facilitate SMS marketing campaigns. These providers are contractually obligated to maintain the confidentiality and security of your information and use it solely for the purpose of providing SMS marketing services on our behalf.

Location Tracking and Location-Based Services

If you enable location services on your device while using our Site, we may collect and use your location information to provide location-based services, such as nearby store recommendations, localized promotions, or personalized product suggestions. You can disable location services at any time through your device settings, although doing so may impact the availability of certain features.

 

 

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to:

  • Process your payments, fulfill your orders, and send notifications related to your account, purchases, returns, exchanges, or other transactions.

  • Create, maintain, and manage your account.

  • Arrange for shipping and facilitate any returns or exchanges.

  • Enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

  • Sending marketing, advertising, and promotional communications by email, text message, or postal mail.

  • Showing you advertisements for products or services, including SMS abandoned cart reminders as described above.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services.

 

 

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

 

 

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Restriction of Processing

  • Withdrawal of Consent

  • Managing Communication Preferences

You may exercise any of these rights by contacting us at arcanusclothing@gmail.com.